WSJ: Affluent Shoppers Look for High-End Customer Experience
Luxury brands may want to focus on customer service more than celebrity marketing to court high-end shoppers this holiday season. Affluent consumers expect purchases from high-end brands to also come with high-end customer service, according to a new study from Annalect, a division of Omnicom Media Group. Nearly two-thirds of…
Retail Predictions: Deep Discounts this Holiday Season
Certain retailers’ need to liquidate excess stock could create a competing price war this holiday season. Elsewhere, expected growth leads to a sunny outlook. In an unusually warm fall season, news from the retail world still managed to send shivers down the spine of investors and analysts. The abnormally mild temperatures…
Where Will Data-Driven Marketing Take Us in 2016?
Take a look at our predictions for top trends that are likely to appear in 2016, including how data-driven marketing will occupy an even more crucial role. As ideas and plans that have been stewing for months crystallize, the New Year becomes the perfect time for businesses and brands to…
How Big Data and CPG are Bringing Food to the Thanksgiving Table
Looking at the big picture of big data and CPG, ones and zeros are becoming just as crucial as hoes and tractors when it comes to putting food on the table. In just a few short weeks, millions of Americans will be gathering around the Thanksgiving table with the intent…
Part 3: Leveraging User Identity – How to Measure Media Impact on App Downloads
A week ago, I was in Tokyo waiting for a train. I had been staying in the crowded precinct of Shinjuku – a neon metropolis on the west side of the city. I bought a ticket for the Metro and was counting the seconds until midnight when the train would…
When Looking to Engage Millennials, Holiday Travel Companies Turn to Mobile
Using mobile apps and curated content, travel brands are fostering relationships with millennial consumers that they hope will propel 2015 holiday travel. With the winter holiday travel season approaching, countless brands in the industry are looking for ways to entice travelers to their services. Differentiation is rapidly becoming the key…